Your Website IT Team
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Your Website IT Team
Small and medium business’ websites break down when they become a time sink rather than a sales aid. Far too often are business’ left trying to find their developer, designer or other part of their outsourced team and the result is a required change doesn’t happen or the costs and time outweigh the idea.
We act as your Website IT Team to:
Once signed up we investigate your website and ensure we have all the information required to make your requests run smoothly.
Using our Website, Android/iPhone application or email you request actions via our simple ticket system, which are then reviewed by our team and an ETA given.
Should there be any problems or questions along the way we’ll quickly reach out to you for information.
Work Request Supported Methods:
Our service provides you with a task queue and our website lists the common types of task and the time they normally take ( Full List). Every task is different, some tasks will be longer and some will be quicker. We ensure before starting work (there is a expedited options that by passes this step) you have full details of the time it’ll take us to complete the task and how this will affect the other jobs in your queue.
Common Task Examples
Our Unlimited and Dedicated plans allow you to queue tasks. This means as soon as work on one job is completed your next task will start to be worked on. You are able to manage your Task Queue from your Account area, including changing the priority of tasks and using addons such as the “Urgent Task Upgrade”.
Should you queue be empty for a period of 4 days we will contact you to remind you.
Screen Shot of Tasks Queue
My Task Needed To Be Done Yesterday, What do I do?
As we are a business service we understand there will be times tasks become mission critical.
For a $25 fee we guarantee to half the Time Quote and get your task completed urgently.
I’m Not Sure Where To Start, Can You Help?
Your website and social media properties are huge subjects and you may not know the best course of action or most efficient way to use your HTTP Simple service. We can schedule a 1 hour consultation call to discuss the different options you have and we will then produce a report, including recommendations and time scales.
This can help hugely if you are trying to align your task queue with the demands of your marketing plan.
Is The Job Request Too Small?
Everyone in business has looked at their website and found a small tweak they’d change if they had the time. Small tweaks make the difference between success and failure. Using a Work Request you can let us know about the tweaks you need and we can quickly erase them from your website. There is no job too small.
Small Tweaks Include:
Is My Website Safe?
This question is normally unease for many people. Generally business’ know their website hasn’t been updated and are aware there are huge potential problems around the corner. This will generally mean a website it placed out of sight and mind. Let us fully review your website, put a plan together and ensure your website has a strong and safe future.
Additional Services We Offer (FREE!)!
Proactive responses can be arranged for the following:
Sleep Well Guarantee
You do not have to worry about issues affecting your website. Once alerted, we will work to fix the issues and provide you with timely updates. Should we fall short of your expectations our account managers will work to ensure any issues are resolved and that going forward a plan is in place to avoid a recurrence.